Track Order

Order Tracking

Track your Eco Kitchen Co order from warehouse to doorstep. Real-time tracking improves transparency and peace of mind throughout your delivery journey.

Quick Navigation
  1. How Tracking Works
  2. Step-by-Step: Track Your Order
  3. Update Frequency & Delays
  4. Email & SMS Notifications
  5. FAQs
  6. Need Help?
Tip: Keep your order confirmation email handy — it includes your order number and, once shipped, your tracking number.

How Tracking Works

After checkout, you’ll receive an order confirmation email. Once your items leave our warehouse, we’ll send a shipping confirmation with a tracking link/number. Most carriers display the parcel’s latest scan, current location, estimated delivery date, and any exceptions.

What You’ll See

  • Current status (in transit, out for delivery, delivered)
  • Latest checkpoint scans
  • Estimated delivery date/time window
  • Any delays or delivery attempts

Common Carriers

  • UPS, FedEx, DHL, local postal services
  • Express partners for select countries
  • Final-mile handoff for some regions
Back to top ↑

Step-by-Step: Track Your Order

  1. Locate your tracking number
    Find it in your Shipping Confirmation email or your store account’s Order History.
  2. Open the tracking page
    Click the tracking link in the email, or visit the carrier’s site and choose “Track a package”.
  3. Enter the tracking number
    Paste the number into the carrier’s tracking field for live status updates.
  4. Monitor updates
    Check back as the parcel moves through sorting facilities toward delivery.
Have your order # ready Use the email tracking link Enable SMS alerts
Back to top ↑

Update Frequency & Delays

Tracking can take several hours to populate after the label is created. Some checkpoints only appear after the first carrier scan. During peak seasons or customs clearance, updates may be less frequent.

Heads up: If your tracking hasn’t updated for 48–72 hours, it usually means the parcel is between hubs or awaiting the next scan. If it exceeds this window, contact us so we can check with the carrier.
Back to top ↑

Email & SMS Notifications

You’ll receive key milestone emails (shipped, out for delivery, delivered). If you opt in to SMS at checkout, we’ll send text alerts for faster updates. You can unsubscribe at any time.

  • Delivery ETA changes
  • Delivery attempt or pickup required
  • Delivered confirmation
Back to top ↑

FAQs

My tracking link doesn’t work — what should I do?

Wait 6–12 hours and try again — the carrier may not have scanned the parcel yet. If it still fails after 24 hours, forward your order email to support@eco-kitchen-co.com.

The ETA passed but my order hasn’t arrived.

ETAs are estimates. Check for a delivery attempt notice or pickup point. If there’s no update within 48 hours of a missed ETA, contact us and we’ll investigate with the carrier.

Status shows delivered, but I can’t find the package.

Check with household members and neighbors, and look around safe-drop areas. If still missing after 24 hours, email us so we can open a trace with the carrier.

Can I change my delivery address after shipping?

Some carriers allow mid-route changes or pickup-point redirects. Contact us promptly with your order number to see available options.

Back to top ↑

Need Help?

If your tracking looks unusual or you need assistance, email support@eco-kitchen-co.com with your order number and (if possible) a screenshot of the tracking page.

Last updated: October 12, 2025